We get… the importance of customer service.
You get… quality agents.

Today’s call centers require agents with new levels of expertise and precise skills.  Finding and retaining the right fit, however, may be easier said than done.

We get it!

When the pressure is on to meet sales goals or resolve difficult situations, many agents can’t handle the rejection or stress.  Employees must be able to work well with people, ready to answer questions, and provide support… all with a positive attitude.

SelectRemedy puts the right agents on the job, resulting in instant productivity, lower turnover, and greater control.  We dig deep to uncover the strengths and weaknesses of each candidate.

We get your challenges….  You get quality solutions.  

Meeting your Average Speed of Answer (ASA) targets	Custom orientations and associate manuals On-site management
Employees must have related experience	Thorough interview, résumé review, reference checks
Work ethic	Thorough pre-screening Insight integrity profiling
Fluctuating volume and shifts	Flexible staffing to need
Communication	24/7 support and availability
Tracking productivity	Detailed reporting TYmetrics time and attendance system
Quality of employees	Complete Elite certification
Turnover	Proactive recruiting Position benchmarking

We get… recognition from your peers.
You get… confidence.

It takes a unique individual to work in the area that we work in. And in the past, historically, we'd find that people would come in and they wouldn't really make it after 2-3 weeks – of which all we did was train them. We would never get any traction or make any headway. Because Select has focused so much on trying to understand exactly what we're looking for – the type of skills that we're looking for in an individual – we've been very successful at mapping that out and understanding that. The quality has been really good because we're finding people who are a great match for our company.
Brandon Shaw
Union Bank of California

Click here to read additional client testimonials.  

SelectRemedy actively recruits for the following call center positions:

• Call Center Managers
• Call Center Representatives
• Eligibility Specialists
• Email Support
• Help Desk / Technical Support
• Inbound / Outbound Sales
• Market Research
• Voice-Over IP